Global Load Control

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Global Load Control
201-500 employees
General Manager: Roswitha Becker

Cape Town,
South Africa
http://www.globalloadcontrol.com/

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Operations began in July 2004 from Cape Town, South Africa. GLC is a virtual network comprised of three centers in Cape Town (South Africa), Brno (Czech Republic) and Istanbul (Turkey) that provides market leading load control services for Lufthansa, customers and its partners. The centralised head-office involves the heading of operations takes place from one location to promote maintenance of highest service quality and consistency of production. The team of dedicated customer service experts promotes the implementation of their Quality Management System to afford the highest service excellence whilst a team of main account managers enable optimal service delivery. The locations have been geographically selected to include a diverse work force that has a higher skill basis, stable infrastructure, access to multiple languages, and at the lowest possible cost. Additionally, this innovative and stable information technologies base is complemented by the assurance of a combination of highest quality and a competitive cost base. The 3 center set-up promotes redundancy on 2 continents and ensures that the 24/7, 365 days per year operation is seamless and without disruptions.

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Global Load Control