ICAS
Randburg,
South Africa
http://www.icas.co.za/
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ICAS, established in the UK in 1987, is an international provider of psychological services, specifically focussing on employee wellness. AXA PPP Healthcare Group purchased Independent Counselling Advisory Services as part of their global strategy to broaden their healthcare business. They are dedicated to employing innovative strategies that are tailored to meet specific needs of clients. Their experience spans 25 years of working with various companies worldwide. Their network spreads across 50 countries, enabling them to serve 200 companies worldwide. They have five offices in South Africa. The company invests in local infrastructure by providing in-country call handling by local staff that speaks the official languages and dialects of the given country. A team of registered professional clinicians and management staff manage each local office. Maintaining employee wellness is the primary function of ICAS. They improve employee wellbeing by identifying and mitigating risks that markedly affect employee’s presenteeism and performance, thus improving staff morale.
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"Icas review"
Added 30 Jul 2013 by a current employee
I work for ICAS. It is a company that works towards the wellness of employees of the companies they have contracted, yet they do not look after their own staff members well. They have a very high rate of staff turnover, due to the stress of the job itself and some nastiness of middle managers. People phoning in thinking their calls are confidential, yet anonymous feedback is given to the company regarding the problems their employees are experiencing. This does not uphold the psycho-social professional ethics that maintains the client's confidentiality. People walk in and out of the call centre where these "confidential" calls are answered on the telephones.
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ICAS
