1st LINE TECHNICIAN
CENTURY CITY
R 14 OOO

About the Role:

A highly successful and well-established UK group of businesses that have 15 years of contained growth and prosperity. We have now successfully opened a South African office based in Century City, Cape town.

• A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems.
• Ensure all system changes are undertaken to agreed standards of quality, service and security.
• Input and maintain data in the Fresh Service ticketing system, including creation of knowledge bases
• There will also be a requirement to document all work to an acceptable standard and work closely with your UK colleagues.
• Deal with all types of customer enquiries via face to face, email, ticketing system and remote over the phone.
• Ensure that all processes are carried out in accordance with current legislation, regulations and policy, with particular emphasis on GDPR, PCI, DCC and ISO27001.
• Installation and support of PCs remotely and on-site (Win7/10)
• AD Administrator – user management
• Office 365
• Administration of company Phone systems Connex dialler and 3CX
• Investigating and resolution of any associated incidents and problems

Skill
• ITIL awareness
• Good level of education/ and/or relevant qualifications – Technical
• Good command of English language, speaking and writing
• Previous experience in IT Contact Centre

Other
• Some shift patterns may be needed in the future to provide a NOC function to the group of companies.
• Some out of hours’ work may be required
• UK working hours and holidays apply