2nd Line IT Support Engineer
• Pretoria, R10 000 – R12 000 Per Month
• Benefits: Travel Allowance
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• Job Details
THE MAIN RESPONSIBILITIES OF THE JOB ARE:
The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:
• Email and Telephone support
• Install, configure and support all Microsoft desktop operating systems.
• Install, configure and support all Microsoft and other application software (desktop).
• General hardware installation and troubleshooting (desktop).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Remote administration of workstations.
• Responding to monitoring system alerts.
• Resolve support calls via remote connection (desktop).
• Complete desktop configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and escalate to senior engineer.
• Collect and deliver stock when required.
Candidate Requirements
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
• At least a Matriculation certificate.
• A+, N+ and\or equivalent Microsoft qualification on desktop OS.
• Good knowledge of hardware components and hardware troubleshooting procedures (desktop).
• Good knowledge of Microsoft desktop operating systems and desktop software.
• Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration).
• At least one year of desktop support experience in a corporate networked environment.

ATTRIBUTES
• An organised individual that can work unsupervised and effectively manage time and multiple tasks.
• An analytical thinker that works methodically and always pays attention to detail.
• An individual that always thinks before they act.
• An individual who enjoys studying and improving their knowledge.
• Ability to follow checklists and procedures accurately and adhere to company standards.
• A self starter that is able to work alone or in a team.
• Ability to work under pressure and remain focused.
• A well presented individual with excellent communication (face to face, telephone and written) and inter-personal skills.
• A motivated individual with a passion for technology.
• Ability to identify, assess and solve desktop hardware and software problems innovatively.