Customer Service Associate - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 19-03-2019 11:37:24 AM
14-05-2019 11:37:24 AM
A2 Level German -Customer Service Associate

Responsibilities:
• Respond to customer queries via email, chat and telephonically.
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews and email response times and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond
• Respond to international customer queries shopping on via email in English

Requirements:
• Able to read, comprehend and understand German.
• Proficient in English both written and verbal skills.
• Matric or equivalent to a NQF 4 qualification
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting Skills
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)