Rental Sales Agent - Bloemfontein Verfied

R 8600 per month Bloemfontein, Free State Bloemfontein, Free State more than 14 days ago 27-03-2015 6:01:34 AM
24-04-2015 6:01:34 AM
AA Rental Sales Agent

Bloemfontein

Salary - R8600 + R893 contribution to medical aid + provident fund, no car. There will also be a R150 shift allowance

My client is a leading Car Rental Group seeks an individual to provide an efficient and value adding service so as to continually exceed customer expectations. You will need to be a frontline individual with excellent communication skills and has the ability to work with a sense of urgency

Minimum criteria

• Matric
• Minimum 2 years work experience within a service industry
• Customer Services experience (advantage)
• Unendorsed Code 08 / EB Drivers License- essential
• Own transport – essential
• Willing to work flexible working hours/ Shifts/ Weekends/ public holidays
• Good computer literacy skills
• Will be required to wash cars from time to time
• Able to speak another African language would be an advantage.
• Basic geographical knowledge
• Know landmarks and tourist attractions in area
• Understand different cultures and nationalities
• Motor industry knowledge

Duties and responsibilities
• Compare the reservations manifest to available fleet on
• Action due in report
• Vehicles not available to be requested from Despatcher
• Allocate vehicles to reservations
• Extra vehicles are prepared for possible walk up opportunity
• Prepare all documentation required for rental prior to the customer arriving
• Deliveries and collections are actioned as per procedure and according to scheduled time to prevent service failures
• Customers are checked-out according to procedure
• Vehicle inspection is conducted with customer, obtain approval signature from customer for vehicle condition on QCE (applicable to off-airport Branches)
• On termination, meet and greet customers, conduct vehicle inspection, obtain check-in details and prepare pro-forma invoice
• If damage has occurred, guide customer in completing a Damage Report Form
• In the event of insufficient funds available for billing, advise Manager / Supervisor immediately
• Hand over vehicle to Driver for cleaning
• Ensure all written / unnecessary comments on Rental Agreement is captured / removed in the Wizard system by end of shift
• Batch all documentation according to procedure on a daily basis
• (Range: Rental Agreements, vouchers, VRV, tally slips, inbound checklists, replacement check-out form, copy of driver's licence / passports)
• At the end of shift check for open movement, resolve discrepancy and batch QCEs for the day
• Compare fuel charged to petrol slip, correct discrepancies and batch for the day
• Conduct vehicle inventory at the beginning of shift by comparing keys to vehicles on hand
• Pull and action the Due In report at beginning of shift
• Pull and action Wizard reports according to procedure.
• Report any unresolved / suspicious matters on reports to Manager / Supervisor immediately
• Cash is collected, captured and placed in cash tin as and when received.
• Balance cash in Wizard according to procedure at end of shift, complete Reconciliation Form and bank cash within 24 hours
• Report any cash discrepancies to Supervisor / Manager immediately
• Pull SCSTRANS report every following day, reconcile against balanced cash amount and file
• If Wizard system is offline / additional prepayments received, an MCR must be completed accurately and captured in Wizard immediately when online
• All queries are investigated, resolved and feedback provided to relevant party
• Should customer be dissatisfied with current vehicle, conduct exchange according to procedure
• Record reason for vehicle exchange in the Wizard system
• In event of theft, authorisation must be obtained from Special Investigations Department prior to exchanging the vehicle
• Additional authorisation is obtained to cover liability amount where applicable
• Breakdowns are recorded, communicated to the relevant party and followed up to check customer satisfaction
• All customer interactions reflects the Brand Ambassador culture, values and promises
• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor / Manager
• Attend all Redline Team meetings as scheduled

Personality/skills
• Strong personality
• Leadership skills
• Willing to be developed into a higher position
• Assertive
• Frontline
• Customer services driven
• Able to multi task
• Able to work under pressure