ACCOUNT MANAGER - TECHNICAL OUTPUTS

COMPETENCIES:

Core Responsibilities:

1. Managing the relationship between the group customer and ‘The Company’ e.g. we will still have Sales people going to each restaurant to sign paperwork etc.
2. Marketing and promotional strategy of ‘The Company’ within the group customer (E.g. Spur group)
3. Overseeing rollout and managing expectations with Group and Franchises – Communication is a key skill.
4. Ability to work at an executive level
5. Identifying and executing on new idea’s to generate revenue – upsell

ACCOUNT MANAGER - BEHAVIOURAL OUTPUTS

CLIENT FOCUS

1 Makes clients and their needs a primary focus of one's actions.
2 Develops and sustains productive client relationships.
3 Actively seeks to understand client circumstances, problems, expectations and needs.
4 Shares information with clients to build their understanding of issues and capabilities.
5 Builds rapports and cooperative relationships with clients.
6 Responds quickly to meet client needs and resolve problems.

CONTINUOUS LEARNING

1. Identifies new areas for learning about software development, architecture and technologies
2. Demonstrate “hands-on” or tangible learning in identified areas
3. Keeps abreast of industry best practice in the technology and development approaches which we are using

CONTRIBUTES TO TEAM SUCCESS

1 Actively participates as a member of a team to move the team toward the completion of team goals.
2 Facilitates team goal accomplishment
3 Listens and fully involves others in team decisions and actions
4 Values and uses individual differences and talents.
5 Shares important or relevant information with the team.
6 Adheres to the team's expectations and guidelines.
1 Demonstrates personal commitment to the team.

DISPLAYS COMPANY VALUES

1 Operates with integrity, through honesty and keeping of commitments, to demonstrate care.
2 Remains open to ideas, listens to others and objectively considers others' ideas and opinions even when they may conflict with their own.
3 Takes ownership for quality by dedicating the required time and energy to assignments and making sure no aspect of the work is neglected.
4 Accepts responsibility for outcomes, whether positive or negative, and is willing to admit mistakes and refocus efforts.
5 Takes independent action by suggesting new ideas or potential solutions to problems.
6 Takes immediate action when confronted by a problem or made aware of a situation

MANAGING WORK (INCLUDES TIME MANAGEMENT)

1 Effectively manages one's time and resources to ensure that work is completed efficiently.
2 Prioritises activities and tasks to complete the task on the scheduled date.
3 Demonstrates ability to work on different tasks concurrently.
4 Stays focused by using time effectively and prevent irrelevant issues or distractions from interfering with work completion

ACCOUNT MANAGER – SKILLS

1. Detail orientated and a good planner
2. Strong inter personal, communication and presentation skills
3. Marketing experience (Project based)
4. Commercial skills & financial acumen – be able to budget and do numbers, draft up and agreement.
5. Leadership ability – this person will need to lead people in a direction (both ‘The company’ and the account people)