Job Description:

Take responsibility for all product software implementation and support to clients
Accurate daily completion of timesheets
Take the responsibility that thorough software product knowledge exist to assist client
Take responsibility to ensure that all tasks are executed in terms of schedule of duties
Take responsibility to telephonically support clients
Take responsibility to assist clients on the Support Log
Take responsibility for correct channeling w.r.t. problems logged on the Support Log as well as telephone enquiries
Take responsibility to complete the company’s logbook/job card according to the company’s prescribed procedures and standards i.e. type of problem and duration to rectify, etc. including delegated jobs completed by other employees
Take responsibility to prioritise tasks in terms of urgency and importance within available resources
Take responsibility that all Log enquiries/requests are followed up, ensure that client’s needs are met and quality of service delivery
Take responsibility for on-going relationship building with client after services were rendered
Take responsibility for the timely communication to the Board w.r.t. any risks and issues which may developed
Maintain own calendar and ensure effective communication with Operational Admin assistant/PA
Site Implementation
Site Management
Take responsibility for the ongoing improvement of implementation and support procedures with supporting documentation.
Take responsibility for all performance related tasks as required by the Board of Directors
Take responsibility for the ongoing reporting of any irregularities to the Board of Directors
Comply with company HR Policies and Procedures & Code of Ethics
Take responsibility to immediately report any jobs that fall out of the employee’s frame of expertise and/or capacity to complete jobs satisfactory
When visiting a client, install confidence in client that high levels of service will be conducted at all times
Ensure that detailed jobcards are completed and signed for every action taken on site at a clients

Qualifications:

Matric
3 year IT/Business Qualification
Strong technology inclination
Strong business acumen
Project Management
Aptitude for computers and systems
Intensive troubleshooting knowledge
Ability to work accurate and detailed orientation
Ability to work independently
Ability to work under pressure
People Skills
Excellent task management skills
Excellent time management skills
Excellent administration skills
Positive attitude
Good discretion
Adapt to client subject knowledge
Professional image and presentable