A large managed IT Solutions company based in Sandton is currently looking for a Level3 Active Directory & Messaging Engineer to start as soon as possible for a contractual period of 6 - 12 months. Position might go permanent depending on client needs.
Salary: R25 000 – R35 000

Requirements:
Matric (Grade 12)
10 years’ relevant experience including but not limited to:
Operational Support/ Enterprise Services
Managed Services
Professional Services
High level scripting capabilities
NQF Level 6
Diploma or Degree in Computer Science
MCITP 2008
MCSE 2012
ITIL V3 Foundation
MCSE Messaging (Exchange 2007/2010/2013/2016)
Office 365 Stack
OCS, Lync 2010/2013/Skype for Business
Knowledge of remote sites, SBA’s and SBC’s will be advantageous
Avaya, Sonus, Audio codes or Cisco certification will be advantageous

Duties include, but not limited to:
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership for managing the incident to resolution within the service level conditions. * Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
Provide telephonic support to clients when required and update the relevant systems as per company procedures.
Perform the necessary hand over procedures in cases where shift work is required.
Produce breach and other reports to identify failures and short-comings.
Creating and Updating Service Catalogues * Assisting with Transitions including, but not limited to: o New Client Take on processes, Contract Renewalso FTE Calculatorso Due Diligence * Current State Assessments on client systems (PS and MS)
Project Deployment services, but not limited to: o Implementations of Clients Systems, includingo Pre Sales where required from business? Deployment or Upgrading of systems? Management of high and low level designs documents (HLD and LLD’s)? Act as Project Lead or Technical Lead when required
Available as technical escalation point for other Engineers
Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities
Standardization of all required documentation * Development and adoption of ITSM Knowledge Base articles