JOB SPECIFICATION – ADMIN SUPERVISOR

Requirements

• Disciplined
• Structured
• Attention to detail
• Self starter
• Confident
• Energetic
• Ability to work under pressure
• Ability to work unsupervised
• Positive
• Deadline orientated
• Good communication skills
• Preferably have some management experience in a call centre environment

Job function includes

• Supervision of staff
o 4 Admin clerks
• Weekly checking of technician packs
• Calculation and reporting on technician incentives
• Day to day managing of the call centre
• Checking of daily, weekly and monthly reports

Candidates with Call Centre Management experience will have an advantage