Role summary

The Administrator Investor Services is primarily responsible for the maintenance of users on the Hedge Online portal. The administrator will additionally be responsible for capturing subscription and redemption instructions accurately and timeously. The associated transaction certificates, monthly and quarterly statements and other regular and ad-hoc reporting will also be produced and distributed. The administrator will additionally produce payment instructions for redemptions.

The Administrator Investor Services must be detail-oriented with the ability to multi-task, prioritize work assignments, communicate effectively with internal staff and clients, and complete assignments accurately and in a timely manner. Follow-through skills and time management are critical elements of this position.

Key responsibilities

The brief description outlined above will involve the following specific duties:
• Maintenance of Hedge Online users:
? Administer outbound communication for information retrieval and setup of new users;
? Verify user information via e-mail correspondence and follow up telephone calls and confirm user information with the On-Boarding department;
? Create user accounts for fund managers;
? Create user accounts for investors;
? Assign web access rights to individual funds;
? Maintain a register of funds accessible online;
? Maintain a register of users with online access;
? Reset passwords and unlock accounts;
? Generate weekly usage reports;
? Generate and upload historic reporting;
? Provide weekly updates to manager;
? Manage the Hedge Online mailbox;
? Act as a point of call for general user queries;
? Act as telephonic support during business hours;
? Participate in System Testing;
? Document issues
• Process subscription, redemption and transfer instructions;
• Maintenance of investor registers:
? Data capture of investor information;
? Process subscription, redemption and transfer instructions;
? Process end of performance fee period transactions:
? Create units for outstanding equalization credits;
? Consolidate series funds;
? Production and distribution of investor statements and investment certificates;
? Servicing ad hoc requests for information;
• Reconcile unitized portfolios to investor records;
• Provide creation/liquidation information monthly and distributing to fund managers;
• Prepare and distribute transaction statements;
• Prepare and distribute month-end statements;
• Prepare and distribute income distribution statements;
• Prepare and distribute provisional and year-end tax certificates – IT3B and IT3C;
• Prepare and distribute ad-hoc reports including quarterly risk reports, fund fact sheets, minimum disclosure documents and audit certificates;
• Record and monitor cessions applicable to investors
• Establish excellent client relationships and provide high quality service and productivity;
• Ensure that internal and external queries are dealt with timeously and professionally;
• Liaise with internal departments for streamlined workflow;
• Assist the external auditors to ensure the audit function is executed on a timely and efficient basis;
• Perform any additional responsibilities that may be required by the supervisor in support of the ongoing management and development of the division.

Skills / experience required

• Grade 12 with Accounting or Mathematics (preferable);
• 1 – 2 years’ experience within the financial industry (preferable);
• Knowledge of the different accounting methodologies used in the administration process;
• Knowledge of PFS-Paxus (an advantage)
• A high level of attention to detail and accuracy in processing transactions;
• Effective time-management skills to achieve deadlines;
• Problem solving skills;
• Good verbal and written communication skills;
• Ability to work under pressure;
• MS Office with Excel (preferable).

About Sanne

SANNE is a leading global provider of alternative asset and corporate administration services. Established for over 25 years and listed on the Main Market of the London Stock Exchange, SANNE engages with over 1, 200 people worldwide and has in excess of £200 billion assets
under administration.

As leaders in our field, SANNE delivers tailored fiduciary services to a highly valued international client base through a global network of regulated businesses within 15 leading financial jurisdictions.

Each specialist business is led by directors with extensive asset and market experience who are in turn supported by multifunctional teams aligned to the specific requirements of each client, across one accredited platform.