My Client, one of the largest manufacturers of mini substations and distribution transformers in South Africa has a vacancy for a suitably qualified Africa Business Development Internal Sales Coordinator for Linbro Park
MAIN PURPOSE:-
- Single point of contact for all enquiries received from customers in English speaking countries within Africa
- Co-ordinate enquiries received for, branches and distributors in Africa.
- Process purchase orders, sales orders, issue delivery notes and ensure that goods are invoiced once POD has been received.
- Capture quotations on CRM
- Be aware and create awareness of the ZEST group of companies.
- Support all products and departments.
- Interaction / Liaise with:
- Logistics Department
- Departments
- Commercial / Financial
- Aftersales / Factory
- Group Companies
- Must have a clear understanding of regulatory requirements in imports and exports.
- Under general supervision, perform a variety of internal sales and administrative support duties.
DUTIES AND RESPONSIBILITIES:-
Telephone Sales:-
- Ability to perform telephone sales
- Assist customers with price / availability enquiries, check stock (physical count if necessary).
- Liaise with Suppliers in terms of pricing / delivery lead times for modifications / rewinds etc. and be responsible for all associated documentation and follow up until supply and invoicing to customer.
- Ensure that the customer’s credit facilities are approved and assist in resolving and payment queries.
- Every effort must be made to provide the product or service required by the customer and alternatives must be offered whenever applicable.
- Provide telephonic technical support for customers and distributors in Africa
Quotations:-
- Prepare written quotations, including cost calculations, data sheets and drawings
- Ensure timeous submission of quotations to customers and follow up independently or in liaison with responsible representative.
- Pass all documentation relating to special products (motors) ex-factory to the projects department for further processing.
Export Enquiries / Sales:-
- Respond to requests for quotations and communicate / forward all relevant documentation relating to orders for export with the export / shipping departments.
- Understand export requirements for customers within Africa. (i.e. freight and pricing structures)
- Monitor stock levels in the bond store.
- Issue internal workshop instructions for orders requiring modifications.
QUALIFICATIONS / EXPERIENCE:-
- Matric
- Computer literacy – good computer knowledge on Microsoft Office (MS Word, Excel, Power Point, Outlook
- Knowledge of SYSPRO an advantage
- 3 years’ experience in a similar position.
- Must be able to read, write, speak and understand the English language.
Ref: JHB004527/TW