Aftersales Manager - Trichardt

Our passenger dealer client based in Loius Trichardt currently holds a vacancy for an experienced EE After Sales Manager.

Job Description
• To grow the parts and service department in all facets of operation.
• To ensure the highest degree of customer satisfaction in both departments at all times.
• To maintain agreed profit margins and return on investment.
• To actively seek to maintain/achieve an acceptable market share.
• Manage targets with specific focus on asset management (stock controlling / stock turn) in the Parts Department and efficiency
in the Service Department.

Position Overview
• To grow the parts and service department in all facets of operation.
• To ensure the highest degree of customer satisfaction in both departments at all times.
• To maintain agreed profit margins and return on investment.
• To actively seek to maintain/achieve an acceptable market share.
• Manage targets with specific focus on asset management (stock controlling / stock turn) in the Parts Department and efficiency
in the Service Department.

Specific Role Responsibilities
• Ability to monitor and proactively control costs.
• Debtor management
• Ability to maximize Service Department profitability through the sale of labour and associated products to franchise and non-
franchise customers.
• Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales
• Ability to control stock levels in accordance with budget in the Parts Department.
• Ability to proactively examine all major transactions weekly to determine ways to improve customer service.
• Ability to closely monitor and control overheads and stock values, reporting excesses to the Dealer Principal timeously together
with solutions for addressing such matters.
• Ability to monitor and control parts purchasing activity.
• Ability to maximize benefits through discounts in accordance with company policy.
• Ability to effectively manage staff including performance, discipline, recruitment and training.
• Relationship management with peers, staff, suppliers and OEM

Qualifications and Experience
• Matric
• Relevant post matric qualification will be an advantage
• A minimum of 3-5 years’ experience as a Parts Manager and reasonable Service experience in the industry

Skills and Personal Attributes
• Target / Performance driven
• Sense of urgency
• Ability to work under pressure
• Growth driven
• Customer Focused Driven

Fax your CV to 0864835450
or

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