PRODUCT SUPPORT TECHNICIAN - JHB

To be responsible for promoting, training, commissioning, advising, maintaining and repair
of the Amazone range of agricultural equipment in the field and at the factory, both
nationally and into Africa, according to agreed company objectives.

KPA – Key performance areas
- Analyse, investigate and resolve product failures
- To take a leading role in trouble shooting and solving electronic, hydraulic and mechanical technical matters both at the factory and in the field
- To commission and install products and to provide Customer Support and training to both Dealers and end users
- To be responsible for analyzing customer requirements and issuing of quotations in line with the requirements
- To be responsible for administration of record keeping, expenses and job cards
- To oversee all training needs of the Regional Sales Managers and factory staff and to assist and advise where necessary
- To provide telephone, face-to-face and online support to customers
- To ensure users can use the equipment by providing personal tuition and self-help instructions
- To arrange demo days and to ensure that the implements are set-up correctly

Relationships and roles
- To demonstrate the ability to interact and cooperate with all company employees, dealers and end users
- To build trust, value others, communicate fluently and effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with
others, solve problems creatively and demonstrate high integrity
- Maintain professional internal and external relationships that meet company core values
- Proactively establish and maintain effective working team relationships with all support departments
- Ensure that a correct and proper image of the Company is maintained at all times

Requirements
- Approximately 4-6 years’ experience in the agricultural technical service / support
industry on tractors and / or other specialized agricultural implements
- Have a formal qualification in the Mechanical, Instrumentation, Fitting, Agricultural
field
- Technical experience relating to diagnostics / trouble shooting of GPS, mechanical,
electronic and hydraulic systems
- Ability to read prints and schematics
- Be customer orientated and have strong interpersonal skills
- To have strong communication skills: written and verbal
- Be fully bilingual in Afrikaans and English
- To be able to work independently and manage time efficiently and effectively
- Be computer literate (Microsoft Word, Excel and PowerPoint)

Please note that the position will require the successful candidate to work from home, it would be preferable that the candidate resides in Delmas, Bethal or Middelburg areas, the Eastern suburbs of Pretoria or the Eastern suburbs of Johannesburg.
Salary: R48,000 Cost to Company negotiable depending on experience which includes a car allowance
Plus: fuel, laptop, cellphone and Telkom landline (including ADSL), tools and branded clothing.
Leave: 15 Working days per annum, 20 working days per annum once you have worked for the company for 5 years
Benefits: Medical Aid, Pension
Discretionary bonus