Amazon-Customer Service Associate

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service to join us in a seasonal/short term position as a Customer Service Associate.

Ability to empathize with and prioritize customer needs;
Uphold company values and respect every customer;
Exude patience and ownership with each customer;
Ability to resolve conflicts and set appropriate expectations with customers;
Ability to determine customer needs and provide appropriate solutions.

Communication Skills:

Ability to communicate clearly and concisely with both external customers and coworkers;
Ability to document customer account activities thoroughly and concisely;
Comprehension skills- ability to clearly understand and respond appropriately to the issues that customers present;
Composition skills- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.

Problem Solving Skills:

Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome;
Ability to make appropriate decisions on behalf of the customer quickly and effectively
Desire to continually learn
Solution orientated and self-motivated
Ability to effectively prioritize work time to ensure efficiency

Computer Skills:

Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools;
Fluency in Windows Operating Systems and Microsoft Outlook.

BASIC QUALIFICATIONS- Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
Occupation:
Telemarketers
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