Core Responsibilities
Financial
• Responsible for budgeting and revenue forecasting in Application Services
• Maintain Sciforma forecast
• Account management
• Manage the increase of annual retainers across all Application Services clients.
• Ensure contracts/agreements are timeously renewed and retainers/projects are timeously invoiced.
• Ensure profitability of Retainers and Projects. (Monthly reporting on financial status of all contracts)
• Liaise with clients to identify new opportunities to generate revenue growth.
• Maintain effective working relationships with Sales and Account Management teams: assist in setting and communicating sales targets
Line management
• Ensure team is fully utilized.
• Recruiting, developing and supporting necessary personnel.
• Manage external consultants
• Ensure that required certifications are achieved and maintained
Projects
• Ensure that operations within the Application Services team are efficiently and effectively coordinated.
• Quality assurance of all deliverables from Application Services.
• Ensure that appropriate project governance processes are adhered to by Application Services team

Support management
• Ensure team adheres to Service Level Agreements.
• Monitor quality of incident feedback
• Regular meetings with key customers
• Monthly service delivery reports
Behavioral Competencies Required
Problem Solving Skills
• Ability to consider multiple factors, to the core of a problem and to come up with a logical remedial solution
Interpersonal communication
• Ability to give and receive information, views and opinions in a manner appropriate to the audience and thereby influence others and the ability to advance communication across a diverse group of people.
Attention to detail
• Total task accomplishment through concern for all areas involved, no matter how menial.
Decisiveness
• Readiness to make decisions, render judgments, takes action based on logical assumptions and which reflect factual information and consideration of organizational resources.
Planning and organizing
• Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
Perseverance
• Maintain composure, objectivity and patience when confronted with different and/or defense-provoking situations.
Commitment
• To regularly update and upgrade one’s professional knowledge and skill through research, study and application of aspects which are relevant to his/her professional work in order to keep abreast of current developments and trends in areas of expertise
Integrity
• Consistently acts and behaves in ways that are congruent and aligned with own values, company values, principles, theories and beliefs. Includes congruence, trustworthiness, reliability and internal consistency.
Diversity Management
• Process or skill to manage people from different cultures, skills set/discipline and age groups.
Professionalism
• Level of performance or proficiency in professional arena.
Functional Competencies Required
• The ability to apply a business or commercial thought process approach in decision making, planning and implementation of financial management.
• Be able to communicate effectively at all levels, ensuring understanding, trust, buy-in and commitment from the various parties.
• In-depth understanding and management of systems life cycle.
• Customer service and quality
• Multi-tasking
• Continuous improvement
• Goal-directed and sense of urgency
• Team focused and people management skills and experience
• Business and financial acumen
• Ability to match resource to task
Education & Qualification
• Bachelor of Commerce (preferably in IT)
• Bachelor degree in Computer Science
Knowledge
• Knowledge of systems development life cycle.
• Knowledge and understanding of IT support function and maintenance
Relevant Experience
• 10 years general experience in the IT environment with at least 3 -5 years at managerial level.
• Proven experience with systems development life cycle.
• Previous experience in managing budgets and financial forecasting.