Application Support Administrator.
Rneg.

To assist with application user support, acting as a first level support helpdesk, including user training, supporting, creating and developing insurance product on various insurance applications software with advanced data analytics experience.

PRINCIPAL RESPONSIBILITIES

• Object Orientated Languages required
• Good understanding of database
• Must be Focused and pay attention to detail
• MS_SQL experience
• Must have insurance product support and build experience
• Exposure to programming and scripting
• Knowledge of Debugging software
• Able to prepare training material and offer specialized software training
• Able to write and document systems
• Visual Studio experience

KEY PERFORMANCE AREAS

• Provide external and internal support on all software application
• Provide super user support on all business application, setting up new news, maintaining passwords, setting up new insurance products and maintaining existing products on the system.
• Maintain software components and ensure reliable deployment of new features
• Provide ongoing user support and training.
• Setup and deploy database releases to clients' QA, UAT and live environments
• Test, deploy, maintain and new software upgrades
• Update and write user manuals and training documentation
• Taking ownership of software issues, and working with our vendors to resolve more advanced issues when necessary
• Documenting, troubleshooting and problem resolution steps independently
• Responsible for collaborating with a variety of individuals and teams at all levels within the organization
• Ability to understand MS _SQL databases, write queries extract data
• Perform advanced root cause analysis on bugs and databases
• Configure and maintain in house scripting
• Automate and implement processes

EXPERIENCE, KNOWLEDGE AND SKILLS

• Matric with a minimum of 3 year’s solid work related development experience in the workplace, with insurance product building and support experience (tertiary exposure excluded).
• Programming certification required
• Microsoft Windows Desktop experience required
• Ideally an IT Diploma or related Degree will be an advantage but is not essential
• Good communicator and ability to support user issues
• Experience working in an Agile development environment preferred but not essential