Looking for an Application Support Engineer who will be involved in the implementation and support of major business Databases and applications. The successful applicant will have to use his/her skills and experience to react quickly to find a solution to users’ urgent problems as they occur. A key requirement is to be responsible for the performance, integrity and security of a database and systems.

Experience and education:
4 years’ experience working with Information Technology, preferably focusing on application support and/or database administration
Experience of MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
Practical knowledge of the Windows desktop and server environment
Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
Extensive experience with SQL Reporting Services, Crystal Reports, VB.Net, Web Services and XML
Knowledge or experience relating to ACCPAC, RMS, Tourplan and Maximizer is an advantage
Relevant Certification, IT Diploma or Degree required

Monitor Databases, Applications and services
Log Systems Incidents, Problems and Changes via the Service Management System
To provide application, systems, and database support
To take ownership of Tier 2 systems problems
Create and amend reports
Keep stakeholders up to date with progress to complete requests, changes, tasks, incidents and problems.
To escalate more complex issues to management
Deliver on tasks contributing towards successful projects
Updating and creating new documents to include to the ICT knowledge base
To liaise with third parties to achieve the ICT objectives
Contribute to delivering an after-hours support services