We are looking for an experienced APPLICATION SUPPORT ENGINEER to join the team of well-known, luxury tour operating company with head office based in Sandton. The candidate will be involved in the implementation and support of major business Databases and applications. The successful applicant will have to use skills and experience to react quickly to find a solution to users’ urgent problems as they occur. A key requirement is to be responsible for the performance, integrity and security of a database and systems. Additional role requirements are likely to include planning, development and troubleshooting.
The Systems Application Support Engineer will report to the Systems Manager.
Key Outputs of this job:
Monitor Databases, Applications and services
Log Systems Incidents, Problems and Changes via the Service Management System
To provide application, systems, and database support
To take ownership of Tier 2 systems problems
Create and amend reports
Keep stakeholders up to date with progress to complete requests, changes, tasks, incidents and problems.
To escalate more complex issues to management
Deliver on tasks contributing towards successful projects
Updating and creating new documents to include to the ICT knowledge base
To liaise with third parties to achieve the ICT objectives
Contribute to delivering an after-hours support services
Operational
Responsible for troubleshooting problems relating to SQL and front end applications, in such a way that ensures minimum impact to company’s Computer users, whilst maintaining the integrity of the data and systems
Configure systems, applications and databases
Create new and enhance existing SQL/SSRS and Crystal reports
Create new and enhance existing systems workflows
Analyse business requirements and contribute to delivering technical solutions to meet business objectives
Contribute to the general maintenance of the databases and applications, including upgrades.
Writing technical documentation, including updating systems standards, operating procedures and system functionality.
Modifying the database structures against set requirements
Enrolling users and maintaining system security
Controlling and monitoring user access to databases
Backing up and restoring databases when required
Build database scheme, tables, procedures and permissions
Projects and Changes
On-going functionality analysis of software and research of new software.
To plan and implement changes while adhering to change controls.
Deliver on tasks that contribute towards successful and timely project delivery.
Contribute to the creation of Systems documentation
Deliverer as a member of project teams, including contributing to database development, commissioning and installing new applications, customizing existing applications, and migrating data.
Liaise with project managers, front end users and suppliers where necessary to meet project deliverables
General
Establish and maintain a positive relationship with fellow employees, service providers and internal ICT team members
Keep abreast of changes, external as well as within the company’s environment, that could impact IT services.
Pro-actively identify threats that could impact IT services negatively and opportunities that could improve the uptime or value of IT services
Achieve a satisfactory level of technical and professional skill and knowledge in position-related areas; keeping abreast of current developments and trends in area of expertise.
SKILLS REQUIRED:
Consistent high standard of personal presentation
Expert communication skills, both verbal as well as written
Good Outlook, Word and Excel usage skills
Exceptional troubleshooting skills
EXPERIENCE REQUIRED:
4 years’ experience working with Information Technology, preferably focusing on application support and/or database administration
Experience of MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
Practical knowledge of the Windows desktop and server environment
Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
Extensive experience with SQL Reporting Services, Crystal Reports, VB.Net, Web Services and XML
Knowledge or experience relating to ACCPAC, RMS, Tourplan and Maximizer is an advantage
Education/qualifications: Relevant Certification, IT Diploma or Degree required
TRAVEL
Due to the nature of the work and the location of regional offices and lodges, intermittent traveling might be required.
Start: ASAP
Salary: Market Related, negotiable for the right candidate
To apply for Application Support Engineer | Sandton | Tour Operator, please send your CV in WORD document, with recent photo and contactable references.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
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