EF Education First’s B2C division, is looking for new Customer Relations agents to support our online students. The successful candidate will be joining a team of inspiring talents based in our newly refurbished office located in Sandton, Johannesburg.

Job Description:
General Role
Responsible for providing our students with advice and solutions (technical, academic or otherwise) to ensure they have the best possible English learning experience with EF’s Online school – . The candidate should be bilingual in English and another European/International language. A third language is advantageous, but not necessary.

Key Responsibilities
• Respond to students’ requests promptly via our online Live Chat as well as our email-based system timely and effectively in English and/or in an additional language
• Assist students with all queries related to the online school and help to provide them with the best possible learning experience
• Handle complaints, propose solutions and preserve a positive product image
• Report and follow up on any queries that relate to other stakeholders such as Operations, Production teams and Academic teams
• Report effectively and regularly on your own results
• Propose system and process improvements
Desired attributes
• Excellent writing skills
• Fluent in the Arabic and English languages, both speaking and writing*
• Able to communicate effectively with superiors and colleagues in English, as EF is an International company with English as the company language
• Third language preferable but not necessary
• Highly responsible with very strong sense of ownership
• Positive attitude
• Team player
• Consistently strive for improved quality and results
• Strong computer and internet knowledge are essential. Must be comfortable working on various electronic platforms
• Excellent at multitasking and adapting to varying workloads
• Willing to work outside traditional office hours

Education and Experiences
• University Graduate preferred
• One year working experience and Customer Service related experience preferred

Salary:
• R9 500 per month plus incentives.

**Non RSA Citizens, please attach proof of permit to work in South Africa.