Assistant Concierge Durban North

A well-established 5 star hotel in the Durban North area is looking for Assistant Concierge . Must be in the same role within a 4/5 star hotel.

Job Summary:

Ensure smooth functioning of the hotel concierge department

Minimum Requirements:

• ESSENTIAL 2 years’ experience in a 4 or 5 star establishment in a Concierge role
• ESSENTIAL 2 years’ experience within a supervisory capacity
• Matric certificate or equivalent
• A degree or diploma in Hospitality is preferred
• Additional language/s would be highly advantageous
• Fully computer literate in Microsoft Office
• Working knowledge of Opera
• Knowledge of Front Office policies and procedures

Key Responsibilities:

• Thorough knowledge of the local and surrounding attractions including major tourist attractions, theatre productions, excursions, etc. meet and exceed guest requests
• Ensure seamless communication between all stakeholders within the role, these include Front Office Management, Front Office team, guests, internal departments, etc.
• Responsible to oversee Porters, Drivers and Doormen and ensure execution of their tasks
• Oversee and enforce hotel policies and procedures among subordinates
• Ensure Leading Hotels of the World and Mystery Shopper compliance among subordinates
• Execution of IR, performance management, reward and recognition, staff training and succession planning for subordinates in consultation with Front Office Management

BASIC SALARY: XX
PROVIDENT FUND (COMPUSLORY; 7.5% FROM BASIC, SAME CONTRIBUTION FROM THE COMPANY)
DISCOVERY HEALTH MEDICAL AID (OPTIONAL)
OCSA HEALTH CARE (FREE DOCTOR, DENTAL, OPTOMETRIST VISITS ONLY SHOULD YOU CHOOSE NOT TO JOIN DISCOVERY)

ONLY SA NATIONALS NEED APPLY