Assistant Front Office Cashier/manager- Hje40 - Hoedspruit Verfied

R 6500.00 per month Hoedspruit, Limpopo Hoedspruit, Limpopo more than 14 days ago 24-06-2016 4:01:01 PM
22-07-2016 4:01:01 PM
REPORTS TO: Front Office Manager / Chief AccountantPOSITION SUMMARY:Posts revenue centre charges to guest accounts, Receives Payments from guest accounts at check-out. Coordinates the billing of credit card and direct-billed guest accounts with the accounting division. All guest accounts are balanced by the cashier at the close of each shift.Front office cashiers assume responsibility for any cash used in processing front desk transactions. He / She normally entails answering guest inquiries regarding fees and services.May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.DUTIES AND RESPONSIBILITIES:Operates front office posting software.Obtains the house bank and keeps it balanced.Completes cashier pre-shift supply checklist.Completes guest check-in procedures.Clarifies customers question or concerns about the charges on their bills.Maintains adequate supplies of outlet stationery for cashiers.Assists with distribution of month end reports as directed by accounts or front office manager.Attends meetings as required.Maintains a track of all high balance guests.Check and follow up on all bills on hold.Check the billing instructions are correct for all expected departure guests and setup required auto routing or auto transfer on the PMS / Guest folio.Give on the Job training for new staffs.Follow up on all deposit dues / deposit to be paid.Post charges to guest accounts.Handles paid-outs.Transfer guest balances to other accounts as required.Cashes checks for guests following the approval policy.Completes guest check-out procedures.Settles guest accounts.Dispenses guest records after the guest checkoutHandles cash, credit cards and direct billing requests properly.Posts non-guest ledger payments.Makes discount adjustments after authorisation from general manager or financial manager.Disperses guest record upon check-out.Balances department totals at the close of the shift.Balances cash at the close of the shift.Assists Front desk staff on check in as an when required.Financial Performance of the curio shopEnsures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Review arrival list for all arrivals and VIPs to check room allocations and special requests.Prepare monthly and daily and weekly revenue report and circulate to financial manager and general manager for checking and signing off prior to distribution to head office.Prepare Room revenue and occupancy forecast.Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of lodge products, services, facilities, events, pricing and policies and knowledge of the local area and events.Have a good knowledge of all systems and standard operating procedures of front office.Ensures that guest documentation and information is available and up-to-date.Ensure that all guest indemnity forms are completed for registration and signed by all guests checking into rooms and a safety briefings are given to guests prior to departure from reception.PREREQUISITES:Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace, which is english. Good presentation and team worker.Experience: Previous hotel-related experience desired, Experience in operating hotel front office software.Well developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Knowledge of Opera System is required.

Recruiter: HotelJobs