Assistant Front Office Manager Durban North
A well-established 5 star hotel in the Durban North area is looking for an Assistant Front Office Manager
Job Purpose
Reporting to the Front Office Manager the successful incumbent will be responsible to assist the Front Office Manager in managing all aspects of the department including but not limited to Front Desk operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. This person will provide leadership and support to all members of the department and will ensure that LQA standards are implemented and enforced in all areas.
Education
• Matric or equivalent
• Recognised Hotel School Diploma or equivalent in experience;
• Ability to work shifts i.e. weekends , public holidays and as per operational requirements
Experience:
• At least 3- 5 years` experience in a 5 Star Hotel environment in a similar position
• Computer literacy essential ?? MS Office and Opera, (Midas and Kronos experience - an added advantage)

Skills and Knowledge
• Professional disposition
• Be Guest Centric
• Excellent verbal and written English communication skills
• Excellent interpersonal skills and the ability to handle conflict situations
• Strong administration, planning and organisational skills
• Positive and helpful attitude to guests and fellow employees
• Ability to work well under pressure;
• Knowledge of relevant hygiene, health and safety requirements
Key Performance Areas:
Duties and responsibilities include, but are not limited to:
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise, when needed
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly,
• Greet guests upon arrival and ensure escort to accommodations if appropriate.
• Undertake full responsibility for Scheduling of the department.
• Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly department meetings keeping staff informed of all activities in the hotel,
• Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
• Be aware and able to enforce all fire-life-safety procedures.
• Remain current in all updates with regards to new procedures and training.
• Ensure staff is fully trained in emergency procedures. This position is a member of the hotels emergency response team.
• Perform other duties as and when required
Equity:
• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
• Shift work applies
Only short listed applicants will be contacted.