Assistant Front Office Manager
Excellent package + medical aid + provident fund
Main Purpose of the Job:

Reporting to the Front Office Manager, the successful incumbent is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with the Hotels and Resorts Policies and Procedures
Education and Experience:

· A recognised qualification in Hospitality Management
· Minimum of two years staff management experience in a Management capacity
· Two to three years relevant experience in a similar position within a hotel environment
· Proficiency in Microsoft packages.

Requirements and Competencies

· Preference will be given to South African citizens
· Professional and pleasant disposition
· Good leadership and interpersonal skills essential.
· Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
· Effective communication, problem solving, decision making and conflict management skills
· Strong administration skills – payroll input, staff rostering, training
· Effective planning, assigning and delegations of tasks to meet deadlines.
· Ability to work within a pressurized environment
· Quality and customer service driven
· Ability to use Initiative and be proactive and self-driven
· Experience in IR management and disciplinary processes
· Ability to work without supervision and within a team
· Ensure that the standards of service excellence and guest satisfaction are met and maintained
· Attention to detail pertaining to area of responsibility
· Maintain a neat, clean and well-groomed appearance as per company standards