ASSISTANT FRONT OFFICE MANAGER
Minimum Requirements:
A degree or diploma in Hospitality an advantage
• 2-3 years’ experience in a management role in a or 5 star property within the Front Office department
• Excellent communication skills
• Knowledge of OPERA
• Fully computer literate in MS Word and Excel
• Good leaderships skills & ability to take charge
• Flexible
• Ability to handle pressure & multi-task
• Excellent attention to detail
Key Responsibilities:
• Responsible to operate within the policies and procedures as set out in the operating manual
• Oversee cash procedures on a daily basis and ensures adherence to company standards
• Conduct arrival and departure audits in all areas of the Front Office
• To train staff as and when necessary
• To competently handle any industrial relations issues within the front office department
• Provide updated room availability and rate information
• Ensure that housekeeping discrepancy reports are resolved
• Generate variance reports
• Fulfill any special requests and ensure special room assignments are completed for individual and group arrivals
• To assist the Front Office Manager and the Financial Controller in producing budget figures for the department and ensuring that costs are kept within budgeted levels