Assistant General Manager - Pretoria Verfied

R 13000 to 15000 per month Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 09-02-2016 4:00:38 PM
08-03-2016 4:00:38 PM
DESIGNATION: Assistant General ManagerREPORTS TO: General ManagerJOB PURPOSE: The Assistant General Manager, supervises and coordinates activities of all hotel employees. He / She assists in the managing and directing of the day–to–day operations of all departments within the hotel.Also provides support to the General Manager in all areas of the operation, such as staff training, coaching, counselling and also enforces the hotels standard operating and financial procedures.Participates in and enforces quality assurance for all departments within the hotel and ensures effective cost control measures are in place. The Assistant General Manager should have an eye for detail and the ability to effectively deal with guests, and all departments within the hotelMAIN RESPONSIBILITIES (But not limited to): Adhere to the company employment code and all policies and comply with the relevant departmental procedural and administrative standardsEnsure implementation of all hotel policies and house rules.Maintain current star grading score.Maintains working relationships and communicates with all departments.Maximize revenue and occupancy:Ensure that all reservations on the system are continuously followed up on and bookings are confirmed or released daily. (This applies to all bookings, individual, company, travel agent or groups)Monitor occupancy of the hotel. i.e. Occupancy graph report – Daily, weekly, monthlyMonitor rates being chargedDevelop marketing ideas to increase occupancy in quiet periodsEnsure sound financial procedures are followed by yourself and all Front Desk Personnel:Reviews all in-house GUEST accounts and ensure all accounts are up to dateSigns off the front desk personnel’s daily banking reportsEnforces all cash-handling, check-cashing, and credit policies. Monitor high balance GUESTs and take appropriate action.Maintain an organized and comprehensive filing system with documentation of purchases (invoices), vouchers, government orders, guest reg. cards, payments.Ensure debtors is kept to a minimumEnsure that any debtors are continuously followed up on and payment is securedMonthly Meetings:Conducts regularly scheduled meetings of front office personnel.Sits in on all scheduled housekeeping meetingsAssists the GM in hosting the monthly general staff meetingDuty Management:Ensure all staff are on duty at 6am or 2pm respectivelyFamiliarise yourself with any conferences/functionsEnsure that everything is ready prior to the respective serving period commences. NB. Ensure food/beverage is appealing, fresh.Meet & Greet GUESTS in all areas whilst on your walk about. Observe exterior and interior of the property note any maintenance/landscaping problems and ensure such problems are resolved timeouslySpot check vacant ready rooms and ensure such are cleaned to the required standard prior to 2pm check in timeSupervise workload during shifts.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all GUESTs, managers and other employees.Ensure that the rooms are cleaned in accordance to the business needs i.e. Expected arrival rooms first, departure rooms' next and occupied rooms last. All special request rooms are to be serviced as per the guest needs.Supervise contract work:Supervise the work that is undertaken by the contract cleaning company or any contractor working in the hotel, that will impact on the standard of the floor/rooms/public areasSupervise all work such as plumbing, electrical work as carried out by contractors and sign off if the job is completed to the correct standardMaintain assets & equipment:Ensure effective and efficient operation of all applicable equipment and systemsLook after equipment and control that it is kept in premium conditionReport any damages to the General Manager immediatelyEnsure that any maintenance issues are reported in the maintenance file by the room attendants and public cleanersEnsure that the maintenance department is following up and actioning all concerns as recorded in the fileMaintain required pars of all front office and stationary suppliesExceptional customer service:Meet and greet guests at all timesBe courteous to guests at all times and respect their privacyEnsure that all guest requests receive immediate attention and ensure that the guest receives what was requestedResolves guest problems quickly, efficiently, and courteously.Monitor all V.I.P 's special guests and requests.Ensure that at all times the company’s assets are protected:Ensure that strict security policies are adhered to in order to avoid loss of company propertyReport any incidents of theft to the General Manager immediatelyReport any suspicious persons or activity to the General Manager immediatelyPerform monthly mini bar or any other stock takes as directed by the General ManagerHuman Resources Training & Administration:Schedule employees for leave according to the leave plannerVerify that time and attendance is correct by reviewing the Ouch report dailyVerify any overtime workedEnsure monthly rota is completed by the 25th and presented to General Manager for authorisationDiscipline poor performance in accordance with the company’s disciplinary procedures and policiesTake part in disciplinary hearings in terms of designated responsibilitiesTrains, cross –trains, and retrains all front office & housekeeping personnel.Ensure all staff members are developed and motivatedParticipates in the selection of front office & housekeeping personnel.Evaluates the job performance of all hotel employees.Health & Safety:Ensure a safe, secure and hygienic working environment throughout all departments in the hotelEnsure all H&S equipment s regularly inspected and in sound working order i.e. Fire extinguishersEnsure all employees are wearing their correct safety equipment when carrying out their daily dutiesGrooming:Monitor that employees’ grooming standards are inspected on a regular basisConduct spot checks of grooming standards and initiate action when neededObserve Uniform standards:Ensure that all employees report to work on time in full uniform and wearing the correct name badgeEnsure that uniform is clean and well pressed, and that the required shoes are wornEnsure that all employees maintain the highest standard of hygiene and appearance at all timesPerform any other duties as requested by management.GENERIC COMPETENCIES: Customer ServiceAttention to DetailCultural AwarenessProficient in Communication (Written and verbal)InitiativeTeamwork and CooperationTeaching OthersEDUCATION: Minimum Matric Senior CertificateiFormal hotel related qualification not essential but advantageousEXPERIENCE: Min 3- 4 yrs experience as Front Office Manager or Room Division Manager in a 4/5 star hotel Own Transport and Driver’s license is essential. Shortlisted candidates may be required to undergo a pre-employment polygraph as well as undergo a Shadowmatch assessment.Please submit applications along with updated CV and salary expectations to [Please apply below]on or before the Monday 15th February 2016.

Recruiter: HotelJobs