Assistant Lodge Manager5* luxury and exclusive lodge Kruger National ParkStarting date: as soon as possible PurposeThe main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this. It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge. The lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency. The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis. Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return. Scope of workIn broad terms the assistant lodge manager oversees the following key performance areas:Management and training of the lodge staffEnsure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained Maintain the highest standards of housekeeping and maintenanceEffective financial managementEffective communication and maintenance of lodge relationsManagement of the night porters To apply for this position you need:A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognised five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitality The package on offer:Cost to Company Package R15,000Provident Fund – Alexander ForbesMedical Aid – Discovery HealthLive inMeals providedUniform providedTo apply for this position please e mail your cv, a head & shoulders photograph and written references today!