Assistant Lodge Manager Five Star Game Lodge - Grahamstown
Ref: BP1806KW Start Date: ASAP Notes: Package includes; Medical Aid contribution, provident fund and full accommodation Employer Overview: Five Star Game lodge catering to discerning international guests. Intimate and exclusive. Primarily a conservation area. Such a vast area offers a safe haven for many endangered and rare species while protecting an area of unique diversity and beauty. Hospitality operations serve as a means towards ensuring that the conservation objectives of the property are sustainable while at the same time ensuring that the people of the area benefit from the work opportunities and training that tourism development offers. What are the key responsibilities of the position? • Effective communication in terms of departmental, guest and other departments • Oversee daily lodge function and ensure the smooth running of service • Maintenance issues to be communicated and followed up on • Professional and efficient guest service • Management of manual and computer systems and lodge procedures • Stock management • Hosting • Coordination of meal services and functions • Staff management in terms of training, discipline and responsibilities • Stand in for the lodge manager in his absence • Accountable for the performance of all service staff (Butler and waiters) and Gardener teams who report directly into him/her • Must be strong enough to deal with strong personalities which will be reporting into him/her directly What type of experience do we require? • 4 years experience in a 5 * lodge / hotel • Experience in a managerial/supervisory role in a similar environment o Experience in disciplinary processes o Strong manager who can add value and picks up the systems quickly – not someone to grow into the role. Which qualifications will secure this position? • Hotel school qualification • Driver’s License • Matric What skills / behaviours are required? • Exceptional communication and management skills • Attention to detail essential • Strong administrative and organisational skills – must be able to cope with admin/stock controls • Strong with F&B • Strong personality who copes with everyday pressure o Understands and is mature enough to deal with high-end guest profile Why should you apply for this position? The Assistant Lodge Manager position is based in the Lodge front of house and involves the efficient running of the front of house function as well as to relieve the Lodge Manger as necessary. Join a Relais & Chateaux property and work with local and international guests. Position Reports to: Lodge Manager Please ensure that you provide the following information with your application: - Photograph – Head and shoulders picture, in low resolution format for our database - Start and End dates for all previous employment - Written references that you have available - Current contact telephone numbers and email addresses for all previous employers, for referencing purposes. Due to high volumes of CV’s received, should you not hear from us within seven working days of sending your application, please consider your application for this particular position unsuccessful. You are welcome to apply for any other positions that we may advertise in future. Please note that we are not able to accept any application if a valid work permit is not held.