Overview Our Client a well known Lodge in the Greater Kruger Park area in Limpopo is recruiting for an experienced, vibrant and enthusiastic Assistant Lodge Manager.The Assistant Lodge Manager will be responsible for assisting the Lodge Manager in managing the Safari Lodge, which in turn meets the requirements of the Lodge owners and other regulatory authorities within South Africa. As well as being responsible for the performance of Lodge staff, the Assistant Lodge Manager will also be responsible for the F&B Operations at the lodge.Applications: Must Include : Detailed CV and Head and Shoulders PhotographApply online to advert or send applications : The Consultant : [Please apply below] Remuneration Salary : R 15 000.00 - R 20 000.00 (Negotiable) Single Status Acommodation - Live in All meals provided whilst on dutyRotation : 21 days on / 7 days offAnnual Leave: 15 days Qualifications and Experience Required Tertiary Hospitality / Lodge Management Diploma or SimilarGood Hospitality management experienceGood - Rooms Division Experience - preferredExcellent written and verbal English communication skillsA workable knowledge of Microsoft Word and Excel softwareFinancial knowledge and acumenKnowledge of the local Adventure Travel Industry - advantageous Skills and Attributes Necessary Demonstrated leadership skills and ability to foster teamworkA commitment to internal and external customer satisfactionThe ability to work in a team environmentUnderstanding of cross-department dependencies & ability to work productively with all areas of the businessAbility to work under pressure and juggle multiple tasksProblem solving and decision making capacitiesAbility to delegateOutstanding organizational and interpersonal skillsHigh standards of customer serviceFlexible and thrives on changeReliable and responsibleA sense of humour and a smile! Main Responsibilities Deliver excellent customer service, at all timesEnsure service is offered quickly and efficiently, meeting our standardsKeeping the lodge, and any other related areas well stocked and clean and tidy, at all timesEnsure that all POS systems are utilised throughout every transaction and run correctlyKeep up to date with current affairs, lodge promotions and any new productsMake guests aware of all health and safety issues.Interact with customers to ensure that they are treated as individuals and not just another numberMaintain personal customer service knowledge by completing in-house training and workbooksAlways adhere to all company policies and proceduresBe involved and contribute at team meetingsCarry out instructions given by the management.Be friendly, smiley, sociable and welcoming to our guests thus creating a great atmosphereRemain calm, patient and polite, whenever receiving customer feedbackBe helpful and go out of your way to help our guestsTake charge of all vehicles and that all vehicle checklists are completed as they should beEnsure that laundry staff are doing their dutiesChecking of rooms before guest check inAll maintenance related issuesAll housekeeping related issues.Food & beverage Operations – Menu creation and costingStock TakesOther Finance & Budgeting: This includes compiling monthly reports, participate in the budget process and managing budget lines.Budget expenditure & controlMonthly finance meeting Human Resources: Staff development and trainingStaff managementStaff welfare & staff moraleInspire, stimulate and lead the Kapama team and maintain disciplineManage leave cycles and training files