Job Purpose:

To ensure efficient and profitable operations within the Market. (USA &UK)

Key responsibilities:

Sales

Maintain Customer / client relationships.
Agents / Supplier liaison regarding updates, queries and complaints.
Assist in following up and developing sales leads.
Create sales and cost awareness within the team.
Assist the Market Manager with sales activities.
Use knowledge to cost products in the most effective way

Operations

Control the quoting and operational functions of the market.
Compile and check quotations.
Send weekly updates on all pending files.
Check Tour Guides expense sheets for project coordinators.
Quality and margin control.
Handle the emergency mobile phone.
Assist Customer Care Agent with all queries on complaints received.
Manage a small team of tour consultants.

Financial

Ensure correct and timeous invoicing.
Assist the accounts department with queries.
Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.
Human Resources

Backup and support the Market Manager & market Specialists
Assist the Market Manager with overseeing bookings and workload.
Ensure proper training for new Market Specialists.
Additional responsibilities:

Assist in other departments in time of need.
Be pro-active and approachable.
Demonstrate good communication skills and customer care.
Stay current on events and changes of suppliers / product.
Communicate product knowledge.
Salary dependent on experience.

Job Type: Full-time

Required education:
High school or equivalent

Required experience:
Team Management: 2 years
Travel & Tourism: 3 years

Required language:
English