Assistant Project Manager - Cape Town Verfied

R 15000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 27-11-2014 5:57:57 AM
04-12-2014 2:57:40 PM
ASSISTANT PROJECT MANAGER | CALL CENTRE BASED
MILNERTON | START ASAP | R15 000 PER MONTH | 3 MONTH CONTRACT TO PERM

Our client is a national organisation and offer a very dynamic, positive, buzzing and thriving working environment We are looking for a driven and very hard working person to join this growing company.

GENERAL DUTIES:

• General duties in line with the business objectives
• Recruiting, training, motivating and managing telesales staff as well as handling queries


DUTIES AND RESONSIBILITIES:

PROCESSING:

• Ensure all processing is done accurately and timeously
• Daily data capturing of daily sales achieved by telesales staff and other information
• Preparation of sales leads from database
• Extract and prepare data for emails
• Emailing
• Follow up on undelivered mail and amend addressed and remail
• Deal with telephone queries
• Meeting daily and monthly deadlines
• Database laser printing
• Credit card processing
• Bank statement reconciliation – this should ideally be done on a weekly basis
• Follow up on bank statements, queries with the bank and donors

PREPARE REPORTS:

• Running various previously set up database queries to update report spreadsheets
• Build accurate telephone cost reports


RECRUIT NEW STAFF:

• Interview and role play
• Oversee employment contracts

TRAINING:

• Ensure new staff are trained thoroughly
• Review existing staff performance to identify training needs
• Listen to random calls to improve quality of pitch

MOTIVATE:

• Handling any and all staff queries

DISCIPLINE:

• Firm management of staff
• Be vigilant to underlying and problematic staff issues
• Handle and resolve issues quickly ensuring other staff members ability to perform their tasks is not affected

QUALITY OF STAFF WORK:

• Monitor sales sheets in order to improve quality and minimise errors
• Manage all staff productively
• Ensure the company is marketed professionally by all staff to ensure positive support from the public
• Monitor and ensure all staff meet their deadlines
• Ensure marketers exercise professionalism, honesty, integrity and creditability while exercising their duties
• Handle the public’s complaints – escalate and liaise with top management and the company’s Head Office

*Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.

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