ASSISTANT TEAM LEADER
• Assign all new incoming Fresh desk tickets to agents
• Activate all paid gift card purchase orders
• Ensure agents responds to all overdue tickets asap
• Monitor “Waiting for payment” status
• Assist with escalations / complaints to be resolved 24hrs of receipt
• Ensure that staff is signed in to the live online chat
• Oversee Wholesale orders are completed within specified time period
• Management of IBT for orders
• Weekly list to be sent to retail stores to “Resolve” all completed orders
• Allocate all incoming stock to relevant agent or team
• Check IBT’s from retail stores
• Assisting Operations Manager new stock arrivals – ensure stock allocated to correct agent
• Assisting Senior Data Capture with any queries arises related to International books ordered that needs to be added to system
• Sorting the International books and ensure that books are sent to the correct retail stores (within 24 hrs of receipt)
• Management of couriers collections and admin
• Ensure that all orders that require warehouse stock are handed to Operations Manager on a daily basis
• Assisting bulk buyers - orders placed via email – pro-forma invoices to be created
• Assisting with all school orders placed
• Place supplier orders for all titles agents and ensure orders are placed timeously and does not attract a delivery fee
• Assist Finance with any financial queries in relation to department that need to be investigated
• Weekly and monthly reports
• Staff management