JOB SUMMARY:
Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).
DIMENSIONS:
Standard work environment
Travelling to clients required.
JOB ACCOUNTABILITIES:
Analyzes client’s business needs and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
Works with others on the project delivery team to solve product related issues and recommend workaround solutions. Communicates with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
Supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.
Assists customer with their implementation efforts as necessary to ensure successful product adoption.
Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
Perform other duties as assigned.
MINIMUM JOB REQUIREMENTS: