ATM FIELD SERVICE TECHNICIAN
CBD

MAIN JOB PURPOSE
• Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
• Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines & (ATMs).
•

Job RequirementS
Qualifications:
• Matric or other equivalent qualification preferable
& S4 or N6 Electrical Engineering Certificate
• A + and N + Qualification
Knowledge
• Maintain & install IT related equip
Maintain and install IT related equipment
• Telephonic and remote support
Telephonic and remote support
• Network skills
Network skills
• Fault finding techniques
Fault finding techniques
• Windows OS
Windows OS
• Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
MS Office
MS Office skills
Hardware and software support
Hardware and software support
• Fault finding methodologies
Fault finding methodologies
• Experience:
Soft- and Hardware trouble shooting - 2 years (Essential) and Own vehicle
Valid driver’s license.

Skills
- Computer literate in relevant operating system
- Mechanical skills
- Electronic skills
- Soldering skills
- Faultfinding techniques
- MS Office

Attitude/Behavior
Communication
Perseverance
Attention to detail
Dedication to Customers
Flexibility
Self-Development
Integrity
Problem Analysis
Output orientated