Auto Technician - Uitenhage Verfied

R 3500 per month Uitenhage, Eastern Cape Uitenhage, Eastern Cape more than 14 days ago 21-06-2019 7:56:07 AM
16-08-2019 7:56:07 AM
BACKGROUND:
PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centers in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa.

SCOPE and PURPOSE OF THE ROLE: To ensure that the highest level of PG Glass Fitment Centre standards are maintained when fitting of automotive glass is done.

KEY RESPONSIBILITIES:

Customer Service:
• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean presentable current corporate wear.
• Assist with operational / execution support activities and tasks such as, but not limited to:
• Doing electronic or manual Vehicle Inspection Certificates (VIC’s)
• Vehicle pre- and post-inspections
• General administration, filing, sorting of paperwork
• Answering phone calls, welcoming customers, attending to office duties
• Activities that support exceptional customer experience


Level 1 Service Technician:
• Does the easier polyurethane one man work normally assisted.
• Performs one man fit on door and fixed glass.
• Has limited exposure to customers.
• The productivity standard is >260 points or approximately 4 job per day/ 70 Jobs a month.
• The assessment standard is a minimum of 80%.
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.
• Chip repairs as appropriate (training dependent)


Assist:
• Be willing an available to assist the Fitment Centre whenever needed or requested and attend to and comply with any reasonable work related instruction.


Housekeeping:
• Be presentable and maintain the PG Glass image of self, workplace and environment.
• Take good care of equipment / tools as per the weekly checklist.
• General cleaning

Safety:
• Adhere to all safety standards and procedures, including company regulations and traffic and other of the country’s laws.
• No vehicle abuse inter alia: fuel, speeding and personal use.
• Requirement to continuously develop and train towards a drivers license or/and advanced driving skills.

Driving:
• Perform vehicle checks


EDUCATIONAL BACKGROUND:
• The minimum education requirement is a Grade 12.

EXPERIENCE:
• Any work experience advantageous

SKILLS:
• Excellent communication skills
• Excellent interpersonal skills – effective in handling and interacting with customers.
• Strong focus on customer service

ATTRIBUTES:
• Self motivating and independent starter
• High energy to work in a fast pace environment
• Ability to work under pressure
• Complete today’s work today
• Drivers Licence (advantageous)
• Ability to travel to work at any FC in region
• Eagerness to learn and develop
• Ability to embrace and use technology

ENTRY REQUIREMENTS:
All between the ages of 18 – 25 years old
Minimum requirements is Matric and/ or N2-N5 Technical Certificates
Applicants will be selected for interviews based on job relevant criteria and legislative requirements and short listed candidates will complete criminal, qualification checks and psychometric assessments.

Closing Date: 28 June 2019