My client, a Stable and Professional Dealership in the Motor Retail sector based in Rustenburg. They are seeking a service driven individual with excellent management skills to lead and motivate a specialized technical team ensuring high standards, quality work, exceptional customer service and excellence
Automotive Service Manager – Rustenburg (Premium Brand)
Rustenburg
My client, a Stable and Professional Dealership in the Motor Retail sector based in Rustenburg. They are seeking a service driven individual with excellent management skills to lead and motivate a specialized technical team ensuring high standards, quality work, exceptional customer service and excellence
Minimum criteria
- Matric qualification
- Any relevant post matric qualifications
- Working experience as a Service Manager
Your busy and challenging day will include but not limited to
- Analyse the SA motor market and dealer operations, ensuring that you take your team to the top within the industry
- Manage the Service Department’s financial performance
- Manage service operations to satisfy customer needs, exceeding customer expectations
- Manage the vehicle repair order process to ensure efficiency and effective processes
- Use franchise systems & procedures
- Manage the physical resources, such as tools and equipment.
- Market the department by developing and implementing a service department customer satisfaction and retention plan.
- Recruit and select people against the job specifications and within the relevant policies, using fair, objective criteria.
- Manage the development and performance of staff.
- Lead the team to develop and maintain positive working relationships and reach objectives.
- Embrace the business philosophy through values based management principles
Skills
- People management skills
- Decisiveness
- Ability to build cooperative relationships
- Physical fitness and ability to handle stress
- Time management
Personal Attributes
- Engaging and persuasive communication style
- Professional interpersonal interactions
- Concern for standards and safety
- Strong drive to ensure quality workmanship
- A strong drive to create value for the customer
- “How can we do it” attitude
Please email