Salary: Market Related  
Location: Cape Town
               Our client, a world class industry leader in travel, airline and logistics, is renowned for offering an exclusive service on a global scale. The company is offering an opportunity for a Group Avaya & IT Specialist who will be responsible for managing and supporting centralized technologies like Avaya, Genesys, Active Directory, Symantec suite and more, across 7 global sites.
 

• Creating / modifying of new Genesys and Avaya services
• Installing, designing, configuring, and maintaining telephony systems hardware and software
• Supporting and mentoring Local IT departments in using centralized technologies
• Conducting standby and responding to all centralized technology incidents
• Conducting capacity management across centralized technologies
• Simulating infrastructure performance to understand future resource needs
• Performing application sizing to ensure required service levels can be met
• Producing a capacity plan that documents current utilization and forecasted requirements, as well as support costs for new applications or releases
• Building the annual infrastructure growth plan with input from other teams
• Performing capacity analysis of all network resources including circuits, equipment, ports, and IP addresses
• Forecasting future capacity requirements and highlighting possible capacity issues early
• Managing long distance rates and costs, processing data to producing Least Cost Routing tables
• Performing various tasks related to traffic measuring and reporting of telephony networks

 

• 5 years Contact Centre Technical knowledge and experience
• Advanced working experience and understanding of Avaya telephony systems essential
• Working experience and understanding of PBX and Computer Telephony Integration (CTI) type solutions essential
• ITIL Services framework understanding essential
• Good MS Office skills essential
• Genesys & Avaya Training and Certification desirable
• Flexible, self-motivated and proactive
• Analytical with problem solving skills
• Develop an interest in the Contact Centre industry and its processes
• Fluency in English
• Team player
• Good verbal and written communication skills
• An ability to implement processes and procedures
• Must be able to work under pressure in a fast paced environment
• Quick Learner

 

• Detailed CV (Please include month and year employed)
• Reason for leaving last employ
• Current salary
• Required salary

We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful.
We regret that we cannot contact all applicants regarding their status.