Writing finals in November / December 2014? Get a head start with a leading blue chip Investment / Asset Managment Company. Apply for this role now and jump the queue.

The graduate roles are permanent and give young aspiring individuals an opportunity to gain experience in their chosen field, while earning a market-related salary and package. And that's not all! You will attend a training program for the first 3 - 6 months (dependant how quickly you progress). You will receive extensive and superior training.

For training purposes, the successful candidate would be require to work in our Cape Town offices for a period of 8-12 months before returning to resume their duties in the Johannesburg office. My client does assist with relocation costs.

Once training is complete you commence work in the relevant department and will receive ongoing on-the-job training with a dedicated mentor!

The role involves the following duties and responsibilities:

JOB DESCRIPTION:

To deliver an elevated level of service to all clients. This includes direct clients, financial advisers and senior executives.

PLEASE NOTE: This role falls within a call centre environment (a very high level call centre). You are the first point of contact when a client phones into the company and as such, you are the ‘face of the company. Staff employed as Client Service Consultants are mostly young graduates who obtained well above average marks during their university careers and who have a passion for the investment industry. When clients call in, the staff member taking the call has no idea what the question or query will be. Thus, you need to keep up to date with current events that affect the markets and stock exchanges globally, understand all the company products and the various funds that clients may invest in. Please note: you are not allowed to give any financial advice – staff are not “Financial Planners or Brokers”! You may only offer information regarding the funds.

Some queries may be mundane and routine eg. Clients wanting to switch investments, queries regarding instructions not processed eg. Client has given instruction to disinvest some of their investments which was not processed (this usually results in an irate client) and /or email deleted in error etc.

QUALIFICATIONS AND EXPERIENCE

* Relevant business degree (Essential)
* Well above average academic results – my client looks at 70% - 80% results. A few filler subjects in the 60% will suffice.
* Excellent verbal and written communication skills (Essential)
* Knowledge and interest in finance and investment management
* Multilingual (Advantageous)

COMPETENCIES

* Strong verbal and written communication skills
* Numeric ability
* Client focussed, friendly and empathetic manner
* Accuracy and attention to detail
* Self Control
* Initiative
* Analytical Thinking
* Professionalism
* Administration Skills
* Adaptability
* Stress tolerance
* Ability to relate to others
* Ability to deal with complexity
* Ability to prioritise and function positively under pressure
* Ability to function as part of a team
* Accept accountability and take responsibility for tasks done
* Computer literacy

Successful Candidates apply for more senior role within the greater company after 18 - 24 months. My client does not expect you to remain in this role for 5 - 10 years.