JOB SUMMARY STATEMENT: The purpose of this position is to lead and manage the full benefits administration services within the Shared Services for all salaried and wages employees to ensure high quality, effective and consistent service delivery to the organization as a whole.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES)

Service Delivery
• Ensure compliance to strategic objectives of the organization in respect of conditions of employment employee, labour agreements, benefits structure, management and administration.
• Manage the implementation of the Group’s remuneration and benefits policies.
• Develop effective employee benefits SOP’s and workflows.
• Implement benefit policies and recommend changes in line with best practice.
• Proactively manage continuous improvement with cost efficiencies and controls.
• Ensure implementation of annual benefit reviews and ensure SLA’s are complied with.
• Accountable for reimbursing benefit payments, including 3rd party payments and invoicing, prior to payment being made.

Reporting
• Develop and maintain service delivery reports between the HR/Payroll Shared Services and the business.
• Implement monthly administration reports on all employee benefits.
• Oversee reconciliation and financial reporting processes on all employee benefits.
• Participate in internal and external surveys on employee benefits for continuous improvement.

Relationship Management
• Establish strong relationships with key stakeholders from the various operating groups of the company (within the Scope of work).
• Educate and advise Management, HR, HR/Payroll Shared Services team and employees on benefit offerings.
• Represent the HR/Payroll Shared Services on technical committees dealing with employee benefits and administration issues.
• Liaise and work closely with Group Rewards and Benefits Manager, service providers and 3rd parties on all employee benefits offerings.
• Work closely with the Principal Officer and Trustees of various benefits portfolios.

Customer Focus
• Ensure accurate, consistent and high quality service on all areas of employee benefits to the Group as a whole.
• Ensure that all employee benefit related queries are resolved accurately, professionally and timeously.
• Manage customer expectations and satisfaction.

People Management
• Day-to-day management of the benefits administration department.
• Instil a culture service excellence.
• Provide assistance and guidance on employee benefits to the benefits administration staff as well as the HR/Payroll Shared Services team.

ACADEMIC QUALIFICATIONS:
• A relevant 4 year HR or Business Management qualification essential

EXPERIENCE:
• 3-5 years’ experience responsible for full benefit administration, preferably dealing with a large corporate
• Employee benefits industry experience

KNOWLEDGE:
• SAP HCM Payroll an added advantage
• Risk Management
• Benefit Administration
• HR Service Delivery
• Policies and Procedures

SKILLS:
• Business Acumen
• Communication Skills. Ability to communicate fluently in English.
• Planning and Organising
• Relationship Building
• Problem Solving and Decision making
• Customer Service
• Continuous Improvement
• People Management
• Project Management
• Advanced Excel Skills
• Financial Accounting

ATTRIBUTES:
• Accountability
• Attention to Detail
• Emotional Intelligence
• Energy and Drive
• Integrity and Confidentiality
• Customer Focus

CLOSING DATE: 30 October 2014