Our Client, based in Sandton, is currently seeking an individual who is  currently providing telephonic and on-line support on medical billing systems. Only comprehensive CVs/resumes that include identity numbers and contactable land line references will be accepted.

Responsibilities:
Provide telephonic support and guidance to users on billing software
Manage and resolve tickets assigned to you
Escalate technical issues to technical team via ticketing system
Escalate switch related issues to relevant switching company via email
Constantly follow-up with practices regarding status and progress of their unresolved issues or requests
Monitoring emails on a rotational basis
Assisting with testing of new developments
Escalating file queries

Requirements:
Expert knowledge of medical aid billing systems
Knowledge of Private Medical Aid industry
Knowledge of Outlook, Word and Excel Office package
Effective knowledge and use of the Teamviewer remote support
Conflict management
Bilingual, spoken and written language
Valid Matric/Grade 12 certificate

Should you not have heard from us within 14 days of submission of CV, kindly accept that your application was unsuccessful.