BPO Customer Service Team Leader - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 18-09-2018 10:40:37 AM
13-11-2018 10:40:37 AM
UK Customer Service Team Leader - Diep River, Cape Town

We are looking for a professional, high performance individual, with exceptional leadership and client liaison skills. This person will be responsible for managing and leading a team of agents to achieve performance targets, while building a positive, engaged team environment.

Minimum Requirements:
Minimum Matric / Grade 12 equivalent
2 Years Leadership experience with a Contact Centre Environment

Key responsibilities:
Driving performance of the team
Daily coaching
QA – assessing calls per agent, per month, and providing immediate feedback
Managing all IR related issues
Analyze performance and recommend solutions to improve performance of individual and team
Awareness and understanding of client expectations, systems and reporting
Knowledge and understanding of all compliance

Skills and Competencies required:
Excellent leadership ability
Excellent Interpersonal skills and good communication (written and verbal)
Ability to take initiative, be flexible and manage change well.
Ability to listen pro actively and provide feedback
Good mentoring and leadership ability
Target orientated
Team player
Ability to work rotational shifts including weekends and public holidays

If this describes you, then we want YOU to join us as part of our winning team!