Branch Manager - East London
Direct Reports: Sales Consultants, Field Sales Agents - Administrative staff
Accountable for day-to-day operations of the branch, managerial + administrative functions. Maintains communication between staff + the management. Manages the branch operation to ensure that it functions effectively + efficiently to maximise profitability while maintaining the highest level of service.
? Maintains communication between the branch + management by preparing daily, weekly + month-end reports regarding operations and
? Management of HR policies and staff performance.
? Interact with Learning and Development team to make sure of effective training of sales staff
? Manage all branch administrative tasks; such as HR (labour matters, remunerations + benefits, incentives, training + development of staff),
? Operational management of compliance, quality management/assurance, and financial management
? Maintains control over audit procedures to ensure compliance with controls.
? Assists in ensuring that the branch is in compliance with Financial and Insurance laws + regulations set forth by the National Credit
Regulations Act, FSB Administration and other regulatory agencies.
? Provides training + coaching to staff with regards to operations and policies.
? Schedules, supervises + motivates branch staff to maintain optimal customer service satisfaction levels.
? Excellent verbal and written communication skills.
? Strong organizational skills.
? Must possess leadership and supervisory skills
? Strong sales skills with confidence to seek new business
? The ability to maximise the performance of the branch
? Conflict resolution and negotiation
? Demonstrated service excellence orientation
? Ability to motivate staff.
? Ability to handle confidential/sensitive information in a professional manner.
? Ability to manage multi-functional tasks.
? Must be able to travel to branch locations.
? Must be able to travel for business related matters.
? As required by the geographical requirements of the location assignment.
Relevant tertiary qualification and Experience
? Diploma or Degree in Business Administration or relevant
? Marketing or Sales Management qualification would be advantageous
? 2-3 years, proven successful experience at supervisory level preferably in an insurance or financial service or related industry
? Experience in sales management industry
? Proven business knowledge to successfully operate a profitable services branch of operation
? Valid driver’s license