One of the leading furniture and décor retailers in South Africa is looking for an experienced and senior Branch Manager to join their team in Durbanville, Cape Town. This position would be responsible for the day to day management of the showroom in Durbanville. The main focus of the Manager’s job is to improve the commercial performance of the store by increasing its overall turnover and maximizing profitability. This will involve on a day to day basis managing staff, finding new ways to improve sales, and meeting customer demands. Main accountabilities: · Ensuring that the store meets both monthly turnover and gross profit targets and that the store operates at full potential.· Identification, understanding and meeting customer demands in order to provide an excellent service. · Building up a client base in the showroom and local community, maximising opportunities for growth through various strategies and knowledge of key opportunities.· Managing the sales consultants, POS Administrators and back of shop employees. This includes inspiring, motivating and leading others to higher levels of achievement on an on-going basis. As well as being sensitive but effective in the management of performance related issues.· Ensuring that all employees have on-going training and development, including excellent product knowledge which must be updated and presented accordingly.· Manage Point of Sale employees and activities. Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments. Ensuring cash floats and balancing daily cash ups are carried out accurately and efficiently.· Ownership and accountability for pre and post sale processes and adherence to policies as per company policies.· Daily management of debtors and outstanding order books and, daily analysis of audit trail and G.P. reports.· Ensuring that the store reflects the image of the company by paying strict attention to housekeeping and merchandising requirements. Inventory management including regular stock takes.· Related administration duties including sales and competitive analysis, the updating of customer databases and providing Head office with these updates.· Daily sales management of call cycles (both telephonic and external) as well as promoting the store locally by liaising with key partners in the respective community i.e. decorators, designers, reality agents, architects, developers etc.· Organising and identifying special promotional opportunities, displays or events as well as updating colleagues on performance and new initiatives and other pertinent issues.· Touring the sales floor regularly, monitoring staff and customer interaction and dealing with sales as and when required. Handling & resolving customer queries and complaints in a professional and timely manner. Qualifications / Technical skills required:· University Degree in Business Management, Interior Design & Décor or similar qualification.· Proven track record in exceeding sales targets.· Must demonstrate a passion for décor.· Minimum 8 years’ experience in a senior Retail Management role or Retail Operations position, preferably in the retail / décor industry.· Must have excellent leadership abilities.· Excellent people management skills – needs to select, develop and inspire employees towards common goals.· Competent in MS Office (Word/ Excel/ PowerPoint), website, in house systems and email.· Proven aptitude in analysing and interpreting figures, understanding financial indicators and budget management. · Demonstrate a positive hands on, can-do attitude.· Be a self-starter and be accurate.· Excellent problem solving and decision-making abilities. · Being able to work well under pressure is pre-requisite.. Salary negotiableStart date: ASAP To apply for the Branch Manager position - Cape Town - Furniture Retailer please send DETAILED CV in a Word document and a recent photo of yourself.