Branch Manager / Store Manager - Paarl
Salary Negotiable
Paarl, Western Cape
Paarl,
Western Cape
more than 14 days ago
22-06-2017 10:04:48 AM
28-06-2017 9:05:45 AM
BRANCH MANAGER
REPORTS TO – REGIONAL MANAGER AND JAMIE FEATHERSTONE
We currently recruiting for our Paarl Branch opening up.
ROLE DESCRIPTION
The main accountabilities are to manage and control risk within acceptable levels, ensure financial exposure is kept at acceptable levels, the achievement of sales targets, manage stock variances and cash shortages within the store, ensure customer satisfaction as well as staff satisfaction and manage the reporting tools.
KEY RESPONSIBILITIES
• Manages day to day store operations, as directed by the Regional Manager.
• Track performance of the various store functions and ensure achievement of targets
• Monitors and supports delivery of sales strategy implementation.
• Professionalism of service/sales delivery through the outlets
• Maintains optimum customer services and relationships
• Logging cases/interactions on CRM regarding relevant customer queries
• Managing and tracking customer escalations
• Processing customer orders on ARIA and assisting agents where needed.
• Check V-DOC’s regularly to ensure that all agents are following processes
• Daily banking and cash ups
• Conducting daily scrums covering NPS results, sales figures, and other aspects of store performance.
• Create a training culture with regards to Telkom products and processors.
• Ensure that all agents are compliant with regards to daily and curriculum training/assessments
• Assist new agents with regards to in-store processes
• Documenting in-store training sessions, one-on-ones, and counselling sessions with staff.
• Report all irregularities to relevant parties, i.e. Regional Manager, HR, Stock Controller etc.
• Manage staffing issues, and report to HR where assistance is needed
• Submit monthly timesheets/hours to HR
• Ensure that all communication/documents sent by HR are signed by the relevant party/s, and are sent back for HQ records.
• Assist with planning and forecasting of store stock requirements
• Conduct daily, mid and month end stock takes
• Manage and control all stock, variances / losses, and report any irregularities to the Stock Controller.
• Manage and control all cash in store.
• Identifies problem areas and implements continuous improvements
• Manage and control any regional initiatives, rollouts etc. when delegated by the Regional Manager and Telkom
• Manage risk and potential risks in-store
• Co-ordinate regional deliverables and activities in the store where needing to be actioned
MINIMUM REQUIREMENTS
• Knowledge related to latest mobile and fixed-line Telkom products
• Sales Management
• Customer Service Management
• Manage Escalations
• Credit Vetting Experience
• Team Development Skills
• Strong Administrative Background
• Stock Control
• Staff Management
• Regular Staff Engagement
• Leadership
• Excellent written and verbal communication skills
• Attention to detail