Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities.

KEY PERFORMANCE AREAS

• Identify current prospective sales opportunities and develop business plans for the branch.
? Achieves individual and branch sales targets through new business sales and referrals.
? Develop and maintain client confident by ensuring that Customer Services within the branch is of acceptable standard of what customers have been led to expect.
? Ensure that Customers do not face unreasonable post-sale barriers.
? Develop and implement client retention plans.
? Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
? Ensure that all areas of work performance or departments are properly staffed and directed.
? Provide training, coaching, development and motivation to bring out the best in each team member
? Take on the responsibility for the orientation of all new employees
? Take on the responsibility for performance evaluation of all employees
? Recommend desirable changes in the policies and goals of the branch and the organization
? Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs
? Address customer and employee satisfaction issues promptly
? Ensure the safekeeping of company assets, including structures, equipment and inventory etc.
? Maintain and enforce Company policies
? Select, promote and discharge employees within the branch in accordance with basic employment policy
? Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained & take prompt corrective action as needed
? Perform other duties as assigned.

MINIMUM REQUIREMENTS

• Matric/Grade 12
• Bachelor’s Degree in business, marketing and sales or related field of study;
• FAIS credits,RE1 and RE5 is a requirement
• Minimum 2 years Experience in Long term Insurance Industry.
• Minimum 2 years in similar position and supervisory experience required
SKILLS, ABILITY AND JOB RELATED KNOWLEDGE

? Motivated self-starter, comfortable in fast-paced environment
? Experience monitoring marketplace to identify business opportunities
? Technical expertise and knowledge of company products
? Team player who works productively with wide range of people
? Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives
? Demonstrated understanding and application of effective selling strategies and techniques
? Knowledge of Microsoft Office

COMPETENCIES

? Communication Skills(verbal and written)
? Decision Making
? Building Partnership
? Treating Customer Fairly
? Adaptability
? Influencing/Gaining Commitment
? Strategic Decision Making
? Innovative Thinking
? Analytical Thinking
? Team Leadership