Branch Manager – Middelburg, Mpumalanga - Ref: 759020-36

Our client is a recognized global leader; a South African distributor of Global Premium Brands (new and used equipment) in the Agriculture, Mineral Processing, Earth Moving and Materials Handling Industries offering multiple career advancement opportunities.
The role is responsible for the development and management of the full product line distribution and service delivery through a company owned branch operation. It is also responsible for maintaining customer relationships relating to service delivery and processes to standards and procedure compliance.

The successful incumbent will hold a relevant degree and have at least 10 years’ experience, be operational and process-orientated and be focused on the business results.

Job Description
Participate in the company strategic planning process to develop a five year strategic plan.
Manage the branch operation to the annual business plan and monitor all appropriate business metrics including branch balanced scorecards, profit and loss metrics, and asset metrics.
Maintain area market intelligence, determine customer service needs, trends and identify strategic opportunities, challenges, risks and threats.
Conduct regional market & industry trend analysis and customer service satisfaction surveys.
Compile and qualify monthly area lead generation, prospect lists and sales forecasts.
Manage and drive prospects to sales conversion efforts, order placement and sales administration process, maintain accurate records and ensure procedure compliance.
Develop service plans, customer support plans and integrated service solutions to address changing key account customer service needs.
Develop service management / advisor capacity and capability to improve repair event cycle times and quality of repairs.
Define standardised service processes and procedures to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance.
Manage working capital with dedicated focus on debtors, stock and WIP aging.
Manages warranty submissions and rejections, develop an understanding of repetitive warranty issues and provides feedback to the technical department to ensure product and service improvement.
Review and adjust service labour rates for own entity operations.
Manage implementation of the DNS system to improve quoting, allocation of time, measurement of productivity and tracking of work in progress.
Improve service productivity through implementation of auditable service & repair control procedures.
Improve service intervention efficiencies through implementation of service operation reports and control processes.
Ensure continuous improvement of service workmanship through electronic repair manual procedure compliance, comeback committee investigation findings, quality control processes and corrective actions.
Review external and internal audit / assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment.
Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships.
Participate in exhibitions, promotions and customer information events.
Develop team objectives, scorecards, work plans, technical activities and development plans.
Perform team and individual performance reviews, implement and monitor corrective and development action plans.
Manage implementation of company strategies and programs.
Develop a high performance service organization through employee value proposition.


Job Qualifications, Skills & Experience:

Qualifications:
A relevant degree

Experience:
10+ years working experience .
Agriculture industry, market segment and network distribution management experience.
Mechanisation equipment application experience.
Technical, service management and key account management experience.
Experience with systems, policies & procedures.
Business planning process management experience.

Competencies:
Commercial understanding & financial acumen.
Product & technical knowledge.
Report writing & presentation skills.
Business planning & management skills.
Computer literacy.
System & program knowledge / use.
Self-motivated.
Innovative & assertive.
Passion for brand and product.
Passion for customer service excellence.
Attention to detail and follow-up on deadlines.
Good people, oral and written communication skills.
Commands respect and engenders trust.
Sound influence, flexibility and intelligence.
Ability to deal with ambiguity.
Hands-on management style.
Operational and process oriented.
Focused on business results.
Focused on continuous improvement.

Company Description

South African Distributor of Global Premium Brands in the Agriculture, Mineral Processing, Earthmoving, Materials Handling Industries.

An ability to develop and grow businesses in multiple geographies including challenging territories with high growth prospects. Committed to sustainable development and playing a leading role in empowerment and transformation. The company has operations globally.

Their success is based on inspired, aligned, empowered, results-driven, globally competitive, passionate people who create value through strategic innovation and continuous improvement. Their customers are more successful with them than with their competitors. Working for a global leader creates endless career opportunities for you.