There is an opportunity for a seasoned manager who is focused on service excellence to join the Port Elizabeth team as Seafreight Manager.  Reporting to the Branch Manager and working closely with the National Seafreight Manager, the successful candidate will oversee day to day operations; manage a diverse team and lead the team through changes to align with global strategy. He/She will work closely with a range of stakeholders to fulfil customer expectations and drive a cost effective and efficient operation. 

*Accountability for effectiveness of all seafreight operations in the branch.
Effective management of resources within the department to meet current and future demands and to give effect to business plans and budget.
Active management of all financial reports and tools in the Department to ensure maximum revenue and cost management.
Establishing and maintaining relationships with major clients and ensuring their needs are met.
Ensuring that all employees are adequately trained to perform their current and future functions, aligned with company guidelines and other divisional frameworks.
Driving the management of performance of all teams in the department for compliance with work instructions and overall performance standards.
Effective implementation of all QSHE guidelines and continuous improvement efforts.
Maintaining accurate production statistics
Staying abreast of all market related services and rates and ensuring that clients are advised of any rate or service amendments from any supplier, sub-contractor or carrier.
Daily monitoring of the un/under invoiced files, accruals and FSL.
Daily monitoring of all seafreight roles and tasks via relevant tracking tools to prioritise urgent and overdue tasks estimating and assisting with estimates and ensuring that they are countersigned.
Collaborating with the Sales Department with regards to sell rates and approval thereof in the relevant quotation tool.
The effective management of buy rates in collaboration with the BU Managers and relevant procurement stakeholders.
Attending to all tenders where required Overseeing all CBO accounts, approved clearing invoices and the quality of workflow overall.
Comprehensive people management for the  branch seafreight team.
Authorizing all relevant credit note and/or loss requisitions and investigate the matter to implement corrective action where required corrective action where required.?? Actively servicing top customers through:
Continuous management of SOP’s and MOP’s to reflect customer requirements.
Delivery of bespoke management information to customers.
Active management of corrective action processes to drive improvements.
Regular performance and business reviews (QBR’s) and post QBR action item execution Close collaboration with relevant National Key Account Managers to support optimisation of processes.
Continuous training to all operational staff where required.

Your skills and experience
*Bachelor Degree in Commerce or equivalent qualification will be a distinct advantage.
*Demonstrated ability to analyse a P&L and provide constructive feedback.
*Minimum of 5 years' comprehensive experience in the freight industry in a supervisory / managerial role.
*Advanced level of computer literacy and experience in use and advanced ability to manipulate data and prepare useful reports for management decision making.
*Proven ability to lead a team.
*Excellent listening skills. 
*Service orientated and able to drive root cause analysis and problem resolution.
*Ability to communicate positively and credibly.
*Ability to solve operational challenges and align with stakeholders.
*Ability to provide direction and structure to operational teams to align with  standard operating procedures and shared services requirement.
*Demonstrated ability to project manages continuous improvement projects including system integrations and roll-outs.
*Excellent understanding of the sea freight market and ability to research, analyse and interpret trends through advanced data manipulation in Excel.
*Self-disciplined and self-motivated to achieve targets
*Ability to work in a team and proactively share information to enable customer excellence.