Purpose of the role
To be responsible for the entire business unit functions and performance. Therefore all activities that result in net profit after tax versus the agreed prescribed budget. Ensure all strategic objectives are met annually

NB!!!!!!! PLEASE STATE SALARY REQUIREMENTS ON YOUR CV

Experience
• 10 years senior management experience
• FAIS and RE Examinations
• Pastel ,Excel ,PowerPoint, Word experience

Key performance Areas
• Brand KPI’s
• Monthly performance versus budgets
• Manage relationships with networks and or service providers
• Manage relationship with call centres
• Data management for call
• Quality management
• Stock management
• Ensuring the brand is well entrenched in the distribution

Marketing department
• Manage and maximise marketing budget with internal marketing department
• Develop marketing strategy and implementation thereof via implementations plan
• Build brand in all areas including communications

Dispatch department
• Manage daily performance using existing admin measurement tools
• Manage Courier performance and RTS management
• Authorise decisions when problem arises…replace phone, re-issue SIM etc

General
• Reports to Telco Executive
• Full accountability for business units
• Role requires a complete understanding of the business and implications that results from decisions made
• Understand the industry and the effects on the business
• Understanding agreements between CCS / COMT IT and (Networks) including financial implications and funding requirements
• Ensure monthly commitments to all stakeholders are met
• Perform any other related duties as requested by the CEO

Special skills
• Management skills: planning and prioritising the work of others. Controlling projects. Clearly assigns responsibility for tasks and decisions. Sets clear objectives and measures. Monitors progress, process and results. Designs feedback loops into the work
• Personnel management skills: general supervision of staff; conducting appraisals; authorising work; advising and giving guidance; training and development; career planning; consultation and counselling of staff
• Reporting skills: preparing monthly / other reports
• Analytic skills: assess data, make conclusions. Capable of drawing strategic conclusions out of quantitative data
• Interpersonal skills: relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably
• Written communications: is able to write clearly in a number of different communication settings and styles. Can get messages across that have the desired effect
• Communication skills: is able to communicate clearly. Can get messages across that have the desired effect
• Budgeting skills: set budget, monitor budget, control expenditure, authorise expenditure, collection of income, forecasts
• Computer skills: MS Office, spreadsheets
• Being 100% accountable