Key Purpose
Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Ensuring that the business requirements are delivered in the implemented solution. Translate the business vision into the design. Connect the business model to the systems architecture.
Interfacing between the business client and the development team with regards to the business and functional requirements.? Working with multiple business areas and multiple teams that require deep integration of solutions. Involve scope that stretches across departmental boundaries, or which scope impacts on multiple business areas.
Building and maintaining strong relationships with clients, and acting as consultant on the application.? Lead a team of business analysts in a business area. Stand-in for his Development Manager if necessary in an advisory capacity.

Key Outputs
Business Case:
• Identify and highlight opportunities for improvement.
• Act as a consultant to the client on the application.
• Gauge the extent and depth of a problem which may or may not be confined to his/her own business or development area through his/her insight into the extent of the problem or opportunity. Advise when a requirement is raised which does not fit in with the business strategy.?
Customer Requirements Specification (CRS):
• Follow a structured process to listen to, understand and document client requirements.
• If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements.
• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information.
• Following up with clients to clear up ambiguity and possible misunderstanding. Documenting the requirements in a Business Requirements Specifications (CRS) document (which may include UML models, business process documents).?
Product Requirements Specification (PRS)
• Design and validate the functional solution.
• This involves interpreting the BRS into a set of Functional Requirements Specifications (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered. Identify a set of stakeholders that need to be involved in creating and validating the PRS.?
Solution Proposal:
• Review the approved CRS and PRS with the development team.
• If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed.
• Answer queries from the development team on business or functional aspects of the required solution.?
Project Documentation:
• Perform Project Management activities across multiple projects, such as providing the client as well as relevant team members with estimates of the duration of tasks.
• Provide updates to project schedules.
• Maintain and update the scheduling system.?
Test Basket:
• Once developers have completed unit testing, test the solution by applying the test basket.
• Record test results and log bugs/issues back to development team, with appropriate documentation and commentary as per the test procedure. Log change controls.
• Once business (super users) proceed to UAT, handle client queries and do analysis on errors (if required).?
Query Report:
• Respond to incidents escalated by the Incidents team.
• Log issues in the appropriate issues tracking system.
• Conduct preliminary analysis on issues.
• Provide reporting to DevManager or PM on project activities and status.
Service Level Agreements:
• Agree required support functions with business prior to go live, and document in SLA.
• During go-live, provide end user support if required.
• Be on standby for possible client issues during go-live.
• Provide add-hoc "walk through" support on site with clients.
• uring go-live, participate in the resolution of serious errors by implementing emergency changes.?
Requirements Validation Report:
?
• Review the requirements specifications from Junior BAs and BAs in context of the business strategy.
• Identify gaps, inconsistencies, and initiatives that do not make sense within the bigger context of the business unit's objectives.

Behavioural Competencies
• Customer Service Orientation, Result Orientation, Conflict Resolution, Negotiation skills
• Time Management,? Professional Communication (written, verbal/presenting and listening)
• Creativeness, Innovation, Stress Management, Assertiveness, Tenacity

Technical Competencies
• Project Management, SQL queries, Business Writing Skills,?
• Process Mapping, Entity Diagram mapping
• UML, SQL
• Software testing pack design, functional testing

Qualifications & Experience
• Qualifications: B. Comm Informatics, UML Expert courses, BPMN Advanced course, IIBA certified
• Relevant tertiary qualification
• Minimum Required Experience - More than 5 years experience as a BA. Experienced in testing. Solid Cross Departmental experience.