BUSINESS ANALYST
JHB | SELBY
R 450 – R 600 K PER ANNUM

Telecomm leader is urgently recruiting for a Business Analyst to join their team

Experience Required 3 - 5 Years
Min Education Required Degree
Qualification Required IT / Business

Job Description
• Assists Business Unit Leader in developing tactical and strategic product, services and/or programs to support the business unit
• Goals (financial, quality, production, customer service, operational efficiency, market share, etc.).
• Works closely with XGS personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.
• Reviews, analyses, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
• Consults with XGS personnel to determine business, functional and technical requirements for specified applications.
• Coordinates the development of all approved versions of business and functional specifications for specified applications.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Develops effective reporting tools for the business unit.
• Analyses the business unit activities and trends and compares analyses against the service standards and best practices.
• Presents findings and works with the Business Unit Leader and other personnel to identify and implement strategies that will address tactical and strategic goals.
• Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.)
• Analyses trends and recommends adjustments address and/or capitalize on trends.

Job Requirements
• Must have a minimum of relevant IT/Business Degree qualification.
• Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook.
• Knowledge of MS Project.
• Knowledge of e-mail/scheduling software applications.
• Experience with underwriting software applications and web-based underwriting systems.

COMPETENCIES:
• Proven success in the following job competencies:
• Analysis and Reporting
• Business Planning and Management
• Communication and Presentation
• Customer Focus and Relationship Building
• Champion for Change
• Influencing
• Information and Technology Proficiency
• Leadership
• Problem Solving and Decision Making
• Technical Industry and/or Profession Expertise